You can only buy digital patterns at Eveliens Lab. These patterns are sent to you as PDF files.
Immediately after your payment has been received the patterns will be sent to you. You will receive a confirmation email that contains the downloadlinks.
Because my products are digital downloads, you can not return them. (It is physically not possible!) Therefore you can not get any refunds after order completion. However, if there is any problem with a pattern, please contact me (firstname.lastname@example.org). I will be happy to find a solution with you.